HEYDUDAS Customer Service Policy

At HEYDUDAS, we are committed to providing exceptional customer service to ensure your shopping experience with us is enjoyable and hassle-free. Our team is dedicated to assisting you with any questions, concerns, or needs related to our lightweight, comfortable, stylish, and affordable shoes for men and women.

1. Contact Information

You can reach our customer service team through the following channel:

2. Response Time

We strive to respond to all customer inquiries promptly:

  • Emails will typically receive a response within 24-48 business hours.
  • During peak seasons or high-volume periods, response times may be slightly extended, but we will make every effort to address your concerns as quickly as possible.

3. Areas of Assistance

Our customer service team is here to help with:

  • Product information, including sizing, materials, and care instructions
  • Order status and tracking
  • Shipping and delivery inquiries
  • Returns, exchanges, and refunds (in accordance with our Return and Refund Policies)
  • Payment issues and questions
  • Account management
  • Feedback and suggestions

4. Service Commitment

We are committed to:

  • Providing accurate and helpful information
  • Treating every customer with respect and courtesy
  • Resolving issues fairly and efficiently
  • Maintaining the confidentiality of your personal information
  • Continuously improving our customer service based on your feedback

5. Feedback and Complaints

We value your feedback as it helps us improve our products and services:

  • If you have a complaint, please provide details via email, and we will investigate and respond with a resolution plan.
  • We aim to resolve all complaints within 5 business days of receipt.

6. Language Support

Our customer service is provided in English. For inquiries in other languages, we will make reasonable efforts to assist through translation services.

7. Hours of Operation

Our customer service team operates during standard business hours, Monday through Friday, excluding major holidays. Emails received outside these hours will be addressed on the next business day.

8. Policy Updates

This Customer Service Policy may be updated periodically. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

Thank you for choosing HEYDUDAS. We appreciate your business and look forward to serving you.