HEYDUDAS Refund Policy

Thank you for shopping at HEYDUDAS. We want to ensure your satisfaction with every purchase, which is why we’ve established this clear refund policy. Please read the following details carefully to understand how refunds work.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request is made within 60 days from the date you receive your order.
  • The product is returned in its original, unused condition, with all original packaging, tags, and accessories intact.
  • A valid proof of purchase (such as your order confirmation email or order number) is provided.
  • The return is not due to misuse, damage caused by the customer, or alterations to the product.

2. Non-Refundable Items

Please note that the following are not eligible for refunds:

  • Products that have been worn, damaged, or altered by the customer.
  • Items returned without their original packaging, tags, or accessories.
  • Requests made after the 60-day return period has expired.

3. Refund Process

  1. Initiate the Return Request: Contact our customer service team at [email protected] to start your refund process. Please include your order number, photos of the product (if applicable), and a brief explanation of why you’re requesting a refund.
  2. Receive Return Instructions: Our team will review your request and, if approved, send you detailed return instructions, including the return address.
  3. Ship the Product Back: You are responsible for shipping the product back to us in accordance with the provided instructions. We recommend using a trackable shipping method to ensure the item reaches us safely. HEYDUDAS is not liable for items lost or damaged during return shipping.
  4. Inspection of Returned Items: Once we receive your returned product, our team will inspect it to confirm it meets the eligibility criteria. This process typically takes 1-3 business days after delivery to our facility.
  5. Refund Approval and Processing: If the returned item is approved, we will process your refund within 5-10 business days from the date of inspection.

4. Refund Method

Refunds will be issued in the same currency (USD) and through the same payment method used for the original purchase. For example:

  • If you paid with a credit/debit card, the refund will be credited back to that card.
  • If you used a digital wallet, the funds will be returned to your wallet account.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s processing times. This is beyond our control, but we will provide a confirmation once the refund has been initiated.

5. Exceptions

  • In cases where the return is due to a defect in the product or an error on our part (e.g., wrong size, wrong item shipped), we will cover the return shipping costs and process your refund promptly.
  • If a returned item is found to be ineligible for a refund during inspection, we will notify you and offer to ship the item back to you at your expense. If you decline, we reserve the right to dispose of the item after a reasonable period.

6. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 24-48 business hours.

HEYDUDAS reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes acceptance of the updated policy.