Terms of Purchase for HEYDUDAS

Welcome to HEYDUDAS. These Terms of Purchase govern your order placement and purchase of products from our website (heydudas.com). By placing an order, you agree to comply with these terms. Please read them carefully.

1. Order Placement and Confirmation

  • Order Submission: When you place an order on our website, you are making a binding offer to purchase the selected products. All orders are subject to acceptance by HEYDUDAS.
  • Order Confirmation: We will send you an email confirmation (to the email address provided during checkout) once your order is accepted. This confirmation will include details such as your order number, items purchased, total amount, and shipping information. If we are unable to accept your order (e.g., due to product unavailability or errors in pricing/information), we will notify you via email and refund any payment received.

2. Pricing and Payment

  • Currency: All prices on our website are displayed in USD (United States Dollars), and all payments must be made in USD.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout.
  • Price Accuracy: We strive to ensure all product prices are accurate, but in the event of a pricing error, we reserve the right to cancel the order and notify you of the correction. You may then choose to reorder at the correct price or decline.

3. Shipping and Delivery

  • Processing and Dispatch: Orders are processed and shipped within 1–3 business days of being placed (excluding weekends and holidays).
  • Delivery Timeline: After dispatch, delivery is estimated to take 6–12 days.
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order is shipped, we will provide a tracking number via email, allowing you to monitor the delivery status of your package.
  • Delivery Responsibility: While we aim to meet the estimated delivery timeline, delays may occur due to factors beyond our control (e.g., customs procedures, weather, courier disruptions). HEYDUDAS is not liable for delays caused by third-party carriers or unforeseen circumstances.

4. Returns and Refunds

  • Return Period: You may return any unused, unworn, and undamaged products (in their original packaging) for a full refund within 60 days of the delivery date.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Returns sent without prior authorization may not be processed.
  • Refund Processing: Once we receive and inspect the returned items (to confirm they meet the return criteria), we will issue a refund to your original payment method within 5–10 business days. The refund amount will include the full product price; original shipping costs (if applicable, though we offer free shipping) are non-refundable unless the return is due to a defect or error on our part.
  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs incurred.

5. Product Availability

  • All products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you via email and offer a refund or the option to substitute with a similar product (if available).

6. Modifications to Orders

  • Once an order is confirmed, modifications (e.g., changing items, shipping address) may not be possible if the order has already been processed for shipment. To request a modification, contact us immediately at [email protected]; we will do our best to assist, but cannot guarantee changes.

7. Contact Us

If you have questions or concerns about these Terms of Purchase, please contact our customer service team at:
[email protected]

Last Updated: August 16, 2025