HEYDUDAS Shipping Policy

Thank you for choosing HEYDUDAS. We are committed to providing you with reliable and efficient shipping services for our lightweight, comfortable, stylish, and affordable shoes. Please review the following information to understand our shipping process.

1. Processing Time

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.
  • Processing time does not include weekends or holidays.
  • During peak seasons or promotional periods, processing time may be extended by 1-2 days, but we will make every effort to ship your order as quickly as possible.

2. Delivery Time

  • Once your order is shipped, delivery generally takes 6-12 business days to reach its destination, regardless of domestic or international location.
  • Delivery times are estimates and may vary due to factors beyond our control, including customs delays, weather conditions, and carrier disruptions.

3. Shipping Destinations

We ship to most countries and regions worldwide. During checkout, you can enter your location to check if we deliver to your area.

4. Shipping Costs

  • Shipping costs are calculated based on the destination, weight, and size of your order. The exact shipping fee will be displayed at checkout before you complete your purchase.
  • We may offer free shipping promotions from time to time. Details of such promotions will be clearly indicated on our website.

5. Order Tracking

  • Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package.
  • You can also check the status of your order by logging into your account on our website and navigating to the “Order History” section.

6. Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer.
  • If you need to change your shipping address, please contact our customer service team at [email protected] immediately. Address changes may not be possible once the order has been shipped.

7. Customs and Duties

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.
  • Customs policies vary by country, so please check with your local customs office for more information.

8. Undelivered Packages

  • If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will contact you to arrange for re-shipment. Additional shipping fees may apply.
  • If we do not receive a response from you within 30 days, the order will be processed as a return, and a refund will be issued minus the original shipping cost.

9. Contact Us

If you have any questions about shipping, please contact our customer service team at [email protected]. We will respond to your inquiry as soon as possible.

HEYDUDAS reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.